How to Write a Review Response (With Examples & FAQs)

Responding to guest reviews is a powerful way to show appreciation, resolve concerns, and build trust with future guests.

What is the Holidu Review Response Tool?

The Holidu Review Response Tool makes it easy to reply to guest reviews from directly in your Holidu host account.

Instead of logging into different platforms, you can:

• Receive email notifications when a guest leaves a review.
• Write your reply in Holidu, where it’s checked for clarity and professionalism.
• Have your response published automatically.

Important: Once published, replies cannot be changed, so make sure your message is final before sending.

Tips for Writing a Great Response

• Start with a Thank You → Appreciate the guest for staying at your property and sharing their experience.
• Stay Professional & Positive → Even if the feedback is critical, respond in a calm and constructive manner.
• Address Concerns & Offer Solutions → Show that you care about guest experiences and highlight any improvements made.
• Avoid Defensive Language → Keep your responses neutral and solution-oriented to maintain professionalism.

Common Guest Scenarios & How to Respond

Guest Criticizes Cleanliness or Comfort
 Acknowledge their experience and highlight any recent upgrades or cleaning procedures.
 Example Response:
"Thank you for your feedback. We’re sorry to hear that cleanliness did not meet your expectations. We take this seriously and have addressed the issue with our cleaning team. Your comments help us improve, and we appreciate you bringing this to our attention!"

Guest Mentions Limited Amenities
 Reassure the guest and mention any upcoming improvements.
 Example Response:
"Thank you for your feedback! We always strive to enhance our guests’ experience and are working on upgrading our amenities. We appreciate your suggestions and hope to welcome you again soon!"

Guest Experienced Issues with Heating or Air Conditioning
 Show understanding and reassure guests that the issue is being resolved.
 Example Response:
"We’re sorry for any discomfort caused by the [heating/air conditioning] system. Our maintenance team has been notified, and we are taking immediate steps to ensure it’s working perfectly for future guests. Please know we are always available to address any issues during your stay. Thank you for your feedback!"

Guest Mentions That the Listing Was Misleading
 Acknowledge the feedback and ensure future guests that the listing has been reviewed for accuracy.
 Example Response:
"Thank you for your feedback regarding the property description and photos. We’re committed to providing accurate information, and your comments have prompted us to review and update our listing to ensure clarity. We appreciate your insights, as they help us improve the experience for all guests."

Frequently Asked Questions (FAQs)

1. Will my reply be changed?
Yes, small edits may be made for clarity and professionalism, but your main message will stay the same.

2. What if my reply needs more work?
The system will let you know if improvements are needed. Once submitted, your reply cannot be edited.

3. Can I see my reply after it’s published?
Yes! You can view it on your property’s page on Booking.com or Airbnb.

4. How long does it take for my reply to appear?
Usually within a few hours, though on Booking.com it may take longer (up to a few days).

5. Can I change my reply after it’s posted?
No, replies cannot be changed once published. Always double-check before submitting.

6. Can I reply in my own language?
Yes, you can reply in your preferred language. The system will translate it to the guest’s language if necessary.

7. How long do I have to reply?
Hosts have up to 14 days to respond to a review. After that, replies are no longer possible.

Tip: Keep responses polite, professional, and personal. They don’t just answer the guest—they also build trust with future bookers.

Related articles

Can I respond to a guest review for a Holidu reservation?
Can I respond to a guest review for an Airbnb & Booking.com reservation
Can I respond to a guest review for a VRBO reservation?
Review Guidelines for Hosts