How do I verify my account as a company?

Important: This process can only be completed by the host (primary account holder in Holidu).

We'll guide you step by step through the simple verification process. Depending on your account setup, if you're an individual or sole proprietor, please refer to our separate guide. The process is secure, and you'll need to provide certain information in a safe, online environment.

This article includes a detailed step-by-step guide, video explanations, and a link to a full PDF guide with screenshots at the bottom of the page. Let's get started!

Before You Start: Documents You'll Need

Have the following documents ready before beginning the verification process:

• Company registration number
• Proof of registration (e.g., certificate of registration or trade register extract)
• ID document(s) of the legal representative(s)
• Tax ID document (not always required)

Video Guides

Watch these videos to understand each step of the verification process:

• How to verify your company details?
• How to verify the decision makers?
• How to verify your payout details?

Step 1: Verify Your Company Details

Steps to Complete:

1. Log in to Your Holidu Account

   Log in to your Holidu account and navigate to the 'Account' tab. Click 'Validate' to start the verification process.

   Note: You might be asked to sign a new agreement. Simply accept to continue. This won't affect your pricing.

2. Select Your Company Type

   Choose the type of company you're verifying from the available options (e.g., Private Company, Public Company).

3. Enter Company Information

   Fill in the following information:

   • Your company registration number
   • Your VAT number (if you have one)
   • If you don't have a VAT number, select "Don't have a VAT number"
   • Enter your company address using the search field. The address will automatically fill in the relevant fields
4. Upload Required Documents

   Proof of Registration: Upload a recent extract from the trade register or a similar official document. Ensure the document is clear and legible. You can find this on an official registration document issued by the relevant authorities in your country. The document should be no older than 12 months or contain a recent date.

   Tax Document (if required): Upload a tax document showing the company's name and tax ID, issued by your country's tax authority.

5. Review and Submit

   Double-check all the information you've provided to ensure accuracy. Click 'Submit' to complete this step.

Step 2: Verify Decision Makers and Legal Representatives

Before You Start: Have These Ready

• Address details of the decision-makers and legal representatives
• ID documents (passport, driving licence, or national ID)

Steps to Complete:

1. Add Decision Maker Details

   Add personal details for at least one signatory (the person legally authorized to sign for your company). Enter their address using the search field, which will automatically fill in the relevant fields.

2. Verify Identity of Decision Makers

   Choose one of two verification methods:

   Instant Verification (Recommended):

   • Select the country of issuance and document type (passport, driving licence, or ID card)
   • Scan the QR code with your phone
   • Take clear photos of the front and back of the document
   • Submit for immediate verification

   Manual Upload:

   • Choose the document type from the dropdown
   • Upload high-quality photos of the document
   • Click 'Next' to submit
   • Verification may take up to 72 hours

Step 3: Verify Your Payout Details

Important: The bank account holder's name must match the company name you provided earlier. Bank accounts under the name of legal representatives or decision makers cannot be accepted for company verification. The account must be registered under the company's name.

Choose Your Verification Method

Instant Verification (Not available in Greece, Austria, or Italy):

• Search and select your online banking provider
• Log into your bank account through Tink, our trusted verification partner
• Your banking login details are not stored and are used only for verification purposes

Manual Verification:

• Enter your bank details (IBAN and bank name)
• Upload a recent bank statement issued within the last 12 months
• The statement must clearly show the company's name, IBAN, and for non-EU residents, the bank location
• Click 'Next' to submit
• Verification may take up to 72 hours

Step 4: Sign the Service Agreement

1. Read through the service agreement provided by our payment partner, Adyen
2. Once you're ready, click 'Sign' at the bottom of the page to complete this step

Step 5: Complete Verification

• If you used Instant Verification, you should see your status update immediately
• If you used Manual Upload, the process may take up to 72 hours
• You can check your verification status anytime in your Holidu account
• Once complete, your status will change from "In Review" to "Complete"

Tips for a Smooth Verification Process

• Check Document Clarity: Make sure all documents are clear, well-lit, and fully legible. Poor image quality can delay verification
• Consistency is Key: Ensure that all information matches across documents, especially names and addresses
• Monitor Your Email: Keep an eye on your inbox for any updates or additional steps needed to complete the verification process
• Use Current Documents: Ensure all registration documents and certificates are recent and haven't expired
• Follow Instructions Carefully: Complete each step in order and provide all requested information before proceeding

Troubleshooting and Additional Help

If you encounter any issues during the verification process, check our Account Verification Frequently Asked Questions for additional guidance and solutions to common problems.

For a comprehensive visual guide with screenshots, download our full PDF guide: EN Companies (KYC).pdf

Need Further Help?

If you need additional assistance with the company verification process, contact our support team using the contact form below. Our Customer Happiness team is ready to help you complete your verification successfully.